INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Whisker Worlds, we strive to ensure that the product you receive matches the picture shown on our website. We take great care in accurately representing our products through high-quality images and detailed descriptions so you can shop with confidence. If there are any discrepancies, please contact our customer service team for assistance.

Where can I view my sales receipt?

You can view your sales receipt in the following ways:

  1. Email Confirmation: After your purchase, you will receive an email confirmation that includes your sales receipt. Please check your inbox and spam folder.
  2. Account Dashboard: If you have an account with Whisker Worlds, you can log in and navigate to your account dashboard. From there, go to the "Order History" or "My Orders" section to view and download your sales receipt.
  3. Order Confirmation Page: After completing your purchase, you will be redirected to an order confirmation page where you can view and print your sales receipt.

If you have any trouble locating your receipt, please contact our customer service team for further assistance.

How can I return an item?
  1. Log in to your account on our website.
  2. Go to "Order History" and select the order with the item you want to return.
  3. Click "Request Return" and follow the instructions.
  4. Package the item with its original packaging and include the receipt.
  5. Ship the item using the provided return label or your own shipping method.
Will you restock items indicated as “out of stock?”

Yes, at Whisker Worlds, we do restock items that are indicated as "out of stock." You can sign up for email notifications on the product page to be informed when the item is back in stock. If you have specific questions about restocking, please contact our customer service team for more details.

Where can I ship my order?

At Whisker Worlds, you can ship your order to:

  • Home Address: Your residential address.
  • Work Address: Your workplace or office.
  • Gift Address: A different address if you are sending a gift.

Please enter the desired shipping address during the checkout process. If you have any special shipping requests or need assistance, feel free to contact our customer service team.

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